Complaints

Our policy is to respond to all enquiries promptly and courteously. We treat all complaints seriously and aim to reply to them within 20 working days. If we cannot do that, we will keep you informed of the progress we are making with your complaint. If we decide your complaint is justified we will apologise and explain how we intend to put the situation right.

About the Commission

If you have a complaint about a member of the Law Commission’s staff or about its administrative procedures you should write giving details of the complaint and your name and address to:

Head of Corporate Services
Law Commission
Steel House
11 Tothill Street
London SW1H 9LJ

Consultations

If you have a complaint about the conduct of one of our consultations you should write, giving details of the complaint and your name and address, to:

Consultation Co-ordinator
Law Commission
Steel House
11 Tothill Street
London SW1H 9LJ

Website

If you would like to make any comments or suggestions about the website, can't find what you are looking for or would like to report any broken links, please email us.