Consumer Redress for Misleading and Aggressive Practices

Publication date: 28 March 2012

Misleading and aggressive commercial practices are a major problem.  Consumers have to rely on private law rights if they want to take action.  Our review found current private law in this area to be fragmented, complex and unclear.  The law needs to be clear and simple in order to be effective.

On 28 March 2012, we published a report which recommends limited reform, targeting the most serious causes of consumer detriment.  We follow the Consumer Protection from Unfair Trading Regulations 2008 in most, but not all, respects.

We set out our recommendations on liability and remedies.  Consumers would have the right to unwind the transaction (get a refund), or receive a discount on the price. Additional damages may be recoverable to compensate for additional loss.  We also consider the specific area of unfair payment collection.

This report concludes our work on Consumer Redress for Misleading and Aggressive Practices.

Reference number: LC332

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