UK consumers are currently entitled to reject faulty goods and obtain a refund, if they act “within a reasonable time” (“the right to reject”). Confusingly, however, under parallel remedies introduced to implement the European Consumer Sales Directive, UK consumers’ first remedy is repair or replacement. In October 2008, the European Commission proposed a new directive on consumer rights which, if adopted as published, would mean that the UK would have to abolish the right to reject. The report makes recommendations on our system of remedies, in the light of the proposed directive.
The report concludes our project: Consumer Remedies for Faulty Goods
A joint report with the Scottish Law Commission
Reference number: LC317/SLC216